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ObserveIT™ allows small to medium organisations to utilise next
generation technology to monitor and manage their entire network at an
affordable price. By integrating numerous IT support management
systems into a consolidated solution, ObserveIT™ delivers a
streamlined, cost effective application that has the ability to;
- reduce high resource overheads
- optimise staff productivity
- eliminate time-consuming manual tasks
- provide greater visibility over your IT infrastructure
- simplify tracking of issues
- calculate your potential revenue loss during outages
- present detailed executive reporting
Included in ObserveIT™ are the following Core Modules;
- Incident Service Desk Management
- Change Control Management
- Polling Management
- Alert and Threshold Monitoring and Management
Additional Modules are available to increase the capabilities of
ObserveIT™ within your organisation (refer to the Core Module table).
| Core Modules |
ObserveIT™
SaaS |
ObserveIT™ |
ObserveIT™ Enterprise* |
Provider Enterprise |
| Licence Manager |
X |
X |
X |
X |
| Administration Management |
X |
X |
X |
X |
| Change Control Management |
X |
X |
X |
X |
| Service Desk Incident Management |
X |
X |
X |
X |
| Detailed and Executive Reporting |
X |
X |
X |
X |
| Threshold & Alert Management |
X |
X |
X |
X |
| Polling Management |
X |
X |
X |
X |
| SLA Management |
X |
X |
X |
X |
| Contract Management |
|
|
X |
X |
| Compliance Management |
|
|
X |
X |
| Asset Management |
X |
X |
X |
X |
| Resource Management |
|
|
X |
X |
| Configuration Management |
|
X |
X |
X |
| Business Knowledge Base |
|
X |
X |
X |
| Community Knowledge Base |
|
|
X |
X |
|
Real-Time Management of All ObserveIT™
Products |
X |
* ObserveIT™ Enterprise application is able to be clustered
Additional Modules are currently under development which will further increase the capabilities of ObserveIT™ within your organisation.
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