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ObserveIT™ Enterprise allows large organisations to utilise next generation technology to monitor and manage their entire network. Larger corporations with a presence in more than one location or country will recognise the true value of ObserveIT™ Enterprise. ObserveIT™ Enterprise can operate as a stand-alone or integrated solution, clustered or non clustered application.
ObserveIT™ Enterprise has the ability to integrate into your existing legacy systems ensuring historical and current data is not compromised. By integrating numerous IT support management systems into a consolidated solution, ObserveIT™ Enterprise delivers a streamlined, cost effective application that has the ability to;
- reduce high resource overheads
- optimise staff productivity
- eliminate time-consuming manual tasks
- provide greater visibility over your IT infrastructure
- simplify tracking of issues
- calculate your potential revenue loss during outages
- present detailed executive reporting
- enable automated Contract and SLA management
- enable managers real-time visibility of their team
- schedule on-call technical support
- manage escalations to agreed SLA’s
- notify management if staff are not logged in to action a new alert
- automate “best practice” compliance auditing
- manage assets on-line
- automate configuration management
- access local and global knowledge bases
Included in ObserveIT™ Enterprise are the following Core Modules;
Core Module Table
| Core Modules |
ObserveIT™
SaaS |
ObserveIT™ |
ObserveIT™ Enterprise* |
Provider Enterprise |
| Licence Manager |
X |
X |
X |
X |
| Administration Management |
X |
X |
X |
X |
| Change Control Management |
X |
X |
X |
X |
| Service Desk Incident Management |
X |
X |
X |
X |
| Detailed and Executive Reporting |
X |
X |
X |
X |
| Threshold & Alert Management |
X |
X |
X |
X |
| Polling Management |
X |
X |
X |
X |
| SLA Management |
X |
X |
X |
X |
| Contract Management |
|
|
X |
X |
| Compliance Management |
|
|
X |
X |
| Asset Management |
X |
X |
X |
X |
| Resource Management |
|
|
X |
X |
| Configuration Management |
|
X |
X |
X |
| Business Knowledge Base |
|
X |
X |
X |
| Community Knowledge Base |
|
|
X |
X |
|
Real-Time Management of All ObserveIT™
Products |
X |
* ObserveIT™ Enterprise application is able to be clustered
Additional Modules are currently under development which will further increase the capabilities of ObserveIT™ within your organisation.
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