DELIVERING TOMORROW'S REALTIME APPLICATIONS TODAY

ObserveIT™ Provider, is aimed at organisations specialising in 24x7 IT Management Support. ObserveIT™ Provider has all the capabilities of ObserveIT™ Enterprise, with the additional ability to manage multiple customers.

A key design focus of Zion products is to eliminate the need for multiple systems monitoring and managing a single environment.

ObserveIT™ Provider allows Agents and Customers to; 

1. calculate the potential revenue loss as an outage occurs
2. automate change impact assessments
3. flexibility system management
4. retention data within the customers environment
5. monitor and manage customers networks
6. enable managers real-time visibility of their team
7. schedule on-call technical support
8. manage escalations to agreed SLA’s
9. notify management if staff are not logged in to action a new alert
10. automate “best practice” compliance auditing for customers
11. manage customer assets on-line
12. automate configuration management
13. access local and global knowledge bases

Included in ObserveIT™ Provider are the following Core Modules;

1. Incident Service Desk Management
2. Change Control Management
3. Polling Management
4. Alert and Threshold Monitoring and Management
5. Resource Management
6. Contract and SLA Management
7. Compliance Management
8. Asset Management
9. Configuration Management
10. Business Knowledge Base
11. Community Knowledge Base

Additional Modules are currently under development which will further increase the capabilities of ObserveIT™ within your organisation.

For additional information on ObserveIT™ Provider, please contact Zion Group Limited direct.

* ObserveIT™ Enterprise application is able to be clustered

Additional Modules are currently under development which will further increase the capabilities of ObserveIT™ within your organisation.